Frequently asked questions

If you are an InsureandGo Ireland policyholder and have lost your holiday, we will change the dates on your insurance policy to cover your new holiday. To arrange this, please contact our customer service team on 091 545 904 within 30 days of the travel company going into administration

If you have lost your policy documents, please call our Customer Service team on 091 545 904 or email ieteles@mapfre.com to request a reissue of your documentation.

You should report any loss or thefts of passports to the local police in the country you are in as soon as possible. You will need the crime reference details they provide for the APS1 (which is the Lost or Stolen Passport Notification) form. You should also report the loss or theft to the Irish embassy of the country you are in. You can get details of your local Irish embassy wherever you are by visiting the website of the Department of Foreign Affairs. The Irish embassy will issue you with replacement travel documents so you can travel back.

Please allow up to 5 working days between you buying your policy and your documents being received in the post.

When you buy an Annual Multi Trip policy you are covered to go away as many times as you want up to a maximum of 183 days. Don’t forget however that there is a maximum per trip duration – 31 days for Bronze policies, 45 days for Gold policies, and 60 days for Platinum policies. If you are aged 66 and over, the maximum trip duration is 31 days.

Yes, everyone on an Annual Multi Trip policy is entitled to travel independently, but children under 18 who travel alone must be dropped off and picked up by a responsible adult aged over 21.

We will write to you 31 days before your Annual Multi Trip policy expires to remind you that your policy is coming up for renewal. If you have any questions about your renewal, please contact us on 091 545 904 and speak to a member of our sales team.

If you are aged 66-86 inclusive we can cover you although the maximum trip duration is 31 days. This above applies to both Single Trip and Annual Multi Trip policy.

We define a resident of the Republic of Ireland as being someone who has been living in the Republic of Ireland for at least 6 of the last 12 months.

As long as you have been living in the Republic of Ireland for at least 6 of the last 12 months, InsureandGo Ireland can provide you with cover.

Unfortunately, we are unable to cover you if you have already left the Republic of Ireland.

The countries of Egypt, the Canary Islands, Morocco and Tunisia can be covered with our European travel insurance policies. Please note that Algeria, Israel, Jordan, Lebanon and Libya are not included in our European policies and can be covered on our Worldwide (exc. USA and Canada) and Worldwide (inc. USA and Canada) areas.

The Lapland region stretches across Finland and Sweden and is included under our European travel insurance policies.

We can cover you to travel to multiple destinations as part of one trip. A trip is considered to be from the date that you leave your home country until the date that you return to your home country (or your final destination if it is a one-way trip). You need to ensure that the policy covers you for all the regions that you plan to travel to and certain terms and conditions will apply. For example, if you will be travelling to India, stopping off for a week in Bulgaria, you will need to choose the Worldwide (exc. USA and Canada) as this area includes both of those countries. For more information see our policy wording booklets or call on 091 545 904 to speak to a member of our customer service team.

You can purchase a travel insurance policy online in just a few minutes. Alternatively, you can purchase your travel insurance over the phone from one of our friendly sales agents. To buy over the phone, please call us on 091 545 904.

Please enter your current ages. It does not matter if you have a birthday after you buy the policy; we just need your ages at the time your purchase the policy.

At InsureandGo Ireland, we take data protection very seriously. When you submit your personal and payment details to InsureandGo Ireland online, they are encrypted to ensure that no-one else can read them. You can confirm this by looking for the padlock icon which appears either next to the address bar or in the status bar on the payment page. We also hold your details according to the General Data Protection Act (GDPR). Please note that InsureandGo Ireland do not hold your payment details.

Unfortunately, we are unable to provide insurance for children aged under 18 who are not travelling with a responsible adult.

We can deliver your policy by post and by e-mail. We can also send you your policy details in a text message to your mobile phone. Please be aware that the posted documents can take 5 to 10 working days to arrive. The e-mailed documents can take up to 5 minutes to arrive in your inbox. There is an additional charge to have your documents posted.

If you have purchased a Single Trip or Long Stay policy, you are covered for cancellation of your trip from and including the date of purchase. If you have purchased an Annual Multi Trip policy, cover only starts on the chosen start date of your policy. For example, if you chose to start your Annual Multi Trip on the 1st December, you will not be covered if you need to cancel your holiday on any date before the 1st December.

You can take out a Single Trip policy for up to a maximum of 365 days if you are aged 65 or under. If you take out an Annual Multi-Trip policy, you are covered for any trip not exceeding 31 days (Bronze policies), 45 days (Gold policies) or 60 days (Platinum policies), if you are aged 65 or under. If you are aged 66 and over, we will only cover you for up to 31 days for each trip.

The excess is the amount that you would need to pay towards a claim. For example, if you make a claim of €100 and the excess is €60, you will only be able to claim back the remaining €40. The excess amount is displayed in the policy wording booklet.

Call our medical emergency line at +353 91 545908. We are available 24 hours a day, 7 days a week.

You can declare your conditions quickly and easily using our online medical screening system or, if you would prefer to speak to one of our friendly agents, call us on 091 545 904.

A pre-existing medical condition is any medical or psychological sickness, disease, condition, injury or symptom of which you are aware, or that has affected you or any close relative, travelling companion or person with whom you intend to stay with during the course of your trip, which has required treatment, medical consultation(s) or investigation(s), or prescribed medication at any time during the last two years prior to the commencement of cover under this policy and/or prior to each and every trip. You must inform InsureandGo Ireland of any pre-existing medical conditions you have before purchasing insurance or of any which occurs between the date the policy is incepted and the date of departure. To do so, you can use our quick and easy online medical screening system or you can call us.

Making a claim with InsureandGo Ireland is easy. To begin, you can download a claims form from our website. You will need to complete the claim form and send it to us with all the relevant documents (e.g. receipts, hospital bills etc). Alternatively, you can contact us by phone on 091 545 907 or by e-mail at traveldept@mapfre.com. Please note that you will need to notify us of your claim within 31 days of the end of your trip. Once you have registered your claim with InsureandGo Ireland, this time limit no longer applies.

It is highly recommended that receipts are kept and provided as proof in the event of a claim. However, if receipts cannot be obtained, claims will still be considered provided there is some form of proof of purchase or ownership. If you have any further questions, please contact our claims team by phone on 091 545 907 or email traveldept@mapfre.com.

If you need to amend the address or contact details on your travel insurance policy, please contact our Customer Service Department on 091 545 904. We will be able to amend the details on your policy at no extra charge and also resend the amended documents to you by post or by e-mail.

If you need to amend the name of one of the travellers before you go, you can do so. Please note that we would need confirmation of the name change (for example, a marriage or Deed Poll certificate). We can only change the name of a traveller, if their new name is reflected on their passport and we are unable to replace travellers with another person. Please contact us by phone on 091 545 904 or email ieteles@mapfre.com if you wish to amend a traveller’s name.

You can extend the cover on your single trip travel insurance policy while you’re away, providing there are no pending claims against the policy. Policies can be extended only once and you will need to pay an additional premium for the extended cover. If you need to extend your policy, please contact us by phone on 091 545 904 or email ieteles@mapfre.com. Trip extensions cannot be provided on annual multi trip policies.

Scuba diving is covered free on all our travel insurance policies for up to 14 days, provided you are qualified and that you will be diving no deeper than 30 metres. If you are not a qualified scuba diver or you are qualified but will be diving more than 30 metres, you will need to pay an additional premium for each day you will be scuba diving. To add this cover on to your travel insurance policy, please call our Customer Service Department on 091 545 904.

Yes, you are covered for up to 3 bungee jumps free on all of our travel insurance policies.

InsureandGo Ireland cover white or black water rafting (grades 1 to 3) free on all our travel insurance policies. If you will be taking part in white or black water rafting (grades 5 to 6), you will need to pay an additional premium. Please call our Customer Services Department on 091 545 904 to add this cover on to your policy.

If you will be doing an activity that the terms and conditions state there is no Personal Accident or Personal Liability cover for, it is just these two sections of your travel insurance that will be excluded. If you have an accident and injure yourself, you will still be covered for medical expenses, but you will not be able to claim under the separate Personal Accident or Personal Liability sections.

We cover all of the following activities in our winter sports travel insurance:

• Cat skiing
• Cross-country skiing
• Glacier walking or trekking
• Ice skating
• Mono skiing
• Off-piste skiing
• Off-piste snowboarding
• Recreational ski or snowboard racing
• Skiing
• Snowboarding
• Snowmobiling
• Tobogganing

While taking part in off-piste skiing and snowboarding, you must make sure that the areas in which you ski or snowboard are considered to be safe by the resort management.

The following are defined as extreme ski activities:

• Bobsleighing
• Freestyle skiing
• Heli-skiing
• Lugeing
• Skeletons
• Ski acrobatics
• Ski racing or training (non-professional)
• Ski stunting

If you will be taking part in any of these extreme ski activities, you will need to pay an additional premium to be covered. To arrange this, please contact our customer service team on 091 545 904.

Mountain rescue is covered on our policy provided you have paid the appropriate winter sports premium, or you have arranged an Annual Multi Trip which includes winter sports cover for free.

If you are looking for cover for the whole season, you can be covered with our Long Stay policies, which can cover trips of up to 12 months. Winter sports cover is available on all of these policies.

Unfortunately, we can only cover ski and ski training on a non-professional basis.

If you are under 50, we can also cover you to take part in the following extreme ski activities if you pay the appropriate extra premium:

• Heli-skiing
• Ski acrobats
• Ski stunting
• Freestyle skiing
• Ski racing and training (non-professional)
• Skeletons
• Bobsleighs

If you will be taking part in an extreme ski activity, please contact our Customer Service Department on 091 545 904.